FAQs

How much is delivery?

For goods stocked by Neuff Red:  Delivery to UK Mainland is free.  For international delivery, shipping costs will be calculated once you have placed your order.   We will then email you with an updated price.  You can then review this and either choose to proceed with the order and pay the additional shipping cost through an easy link, or you can choose to cancel the order.  If you cancel the order, no payment will be taken for the goods.

For third party items:  If you are purchasing an item where the button on the page refers you to a third party website to complete your purchase, the delivery terms of the third party will apply.  Neuff Red is not responsible for the delivery, shipment or terms and conditions of third party sales.

I don't know which product will be best for me

Every athlete is different, so there is no single product which is best for everyone.  We have many years of experience and are happy to discuss your needs.  Check on our blog to see if one of our team has covered that question in one of our posts.  Or contact us on 01752 893742 or sales@neuff-red.co.uk and we will be happy to advise you based on your particular needs.

When will my item be delivered?

Items posted by Royal Mail usually arrive within 3-5 working days.

Items shipped by courier are usually delivered within 2 working days, and are often delivered next day.

Orders placed after 12 noon may be fulfilled on the following working day, so adding an extra day to delivery times. 

Please contact us if you require next day guaranteed delivery (an additional fee will apply)

International orders will have different delivery times.  Please contact us for more information.  

Can I have a discount?

We are often able to offer discounts for bulk orders - please email or call us before you place your order.

Follow us on social media for information about special offers and discount codes.  We do not often offer discounts as our prices are already kept low to benefit all customers.