Terms and Conditions

Neuff Red is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Contact Details

Email: sales@neuff-red.co.uk

Telephone: 01752 893742

Fax: 01752 894026

Postal address:
3 Abbotts Close
Lee Mill Industrial Estate
Ivybridge
Devon
PL21 9GA

Company name:  Neuff Athletic Equipment Ltd.  Registered in England and Wales No. 6306211.  Registered for VAT: GB 512 7390 61

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart.  After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please feel free to telephone or email us with any questions you may have. Telephone 01752 893742 or email us sales@neuff-red.co.uk

We accept credit card payment.  If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. There will be an additional postage cost for international orders. We will contact you after receiving your order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to be shipped. Back ordered items are not charged until they are shipped.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All goods remain the property of Neuff Athletic Equipment Ltd until paid for in full.

Third party items:  Some of the items on our site are for information only and the link to purchase refers through to a third party website.  Any purchases made through third party sites are subject to the third parties terms and conditions.  Neuff Red is not responsible for any purchases made on third party sites.  However, we are working in partnership with these third parties and as such are happy to discuss the products/services with you and offer information prior to you making a purchase with the third party.

Delivery

For Neuff Red stock items:  Shipping and Handling costs are included in the price for UK mainland only. Highlands and overseas shipping incur extra delivery cost. Please contact us for details.

Please allow up to 14 days for delivery of stock items. International orders are generally received in under 28 working days. (All delivery times subject to availability). Upon receipt of your order, if delivered by carrier you will be asked to sign for the goods received in good condition.  If you are unable to check the contents please cross out the wording received in good condition. Failure to do so may affect any warranty claims that you make thereafter.

Back Orders: If your item is not in stock, we will back order for you.  You will always be contacted with the option to cancel your order if you would rather not wait.

For third party items:  Delivery will be according to the terms and conditions on the third parties website.

Images and photos

The images and photographs of the products are for illustration purposes only.  Colours may vary, as may details such as printing, finishes, etc. 

All images and other information on the website are the property of Neuff Athletic Equipment Ltd and may not be copied, downloaded, shared (digitally or physically) or used for any other purpose without our express permission. 

If you upload or make available any information onto our website, including but not restricted to photos, comments, videos and blogs, you grant us the right to use any and all of that content for any purpose, including marketing and product development purposes.   

Tax Charges

For orders made from the UK or the European Union, VAT is included at the prevailing rate.  All other orders are VAT free.  Please contact us for information.

Credit Card Security  

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee that all products meet UKA rules if appropriate.

Privacy Policy

Please see our full privacy policy here.

Please note, the information and data of customers purchasing SFuels products will be shared with SFuels LLC in Delaware USA.  Please see the SFuels terms and conditions for more information.

Cookies

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.  Please see full details of our cookies policy which you can find here.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

If you wish to return goods ordered then you must pay return freight costs (unless there is a fault with the goods). The goods must be returned to the address supplied by the Supplier. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.  Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

By using this site to view products or place orders, you agree to the above terms and conditions.